​Payment Policy​​​

• All sessions at Active Health Psychology are scheduled for 50 minutes with 10 minutes allocated after the session for case note completion.

• All initial sessions for children and adolescents are scheduled as Parent/Guardian only sessions unless otherwise notified or in special circumstances.

• In the case of conducting psychometric assessments, sessions can be scheduled for 60-120 minutes.

• Psychology sessions are made by appointment. If for any reason you are unable to attend your scheduled appointment, you are required to provide notice of cancellation a minimum of 24 business hours prior to the appointment or you will be charged 100% of the scheduled session fee. 

• Attendance and cancellation fees must be paid within 7 days and/or prior to your next session or all remaining sessions will be cancelled. 

• Our team understand that sometimes life circumstances occur and that 24 hours cancellation notice is difficult to provide, therefore if another appointment is available within the same week that you require cancellation, we may attempt to move your appointment to a more suitable time to avoid this cancellation fee, however we are not required to do so. Should no other appointment be available and 24 business hours has not been provided, the cancellation fee will be applied. If clients do not show to their allotted appointment time and no notice is provided you will be charged the cancellation fee. 

• All clients are asked to complete a Credit Card Authorisation Form (except NDIS participants and sponsored athletes). Your details are stored securely and you can be charged for your appointment via this method of payment for attendance and late cancellation. It is the client's responsibility to ensure that Active Health Psychology is notified should personal card details be changed.

• Please note, if sessions are booked on Monday, notification of cancellation must be made no later than 12pm the preceding Friday in line with Active Health Psychology's opening hours. In the case that a client does not attend an appointment with no notice provided, any further sessions with this client will be cancelled and no rebooking will be made until the client has been in contact and the late cancellation fee is paid in full. Our administration team will attempt to make contact in these circumstances and it is entirely the client's responsibility to provide up-to-date contact details for this to occur.

• In the case that three consecutive appointments are missed, whether notice is provided or not, this pattern of non-attendance will be discussed with you to determine whether therapy should continue as it is an expectation that commitment be shown to your sessions. In the case that three consecutive appointments are not attended, Active Health Psychology are able to cancel any further bookings you may have. In the case that we are unable to contact you regarding missed appointments, your future bookings will be removed.

• Active Health Psychology is committed to providing therapeutic services to young people and adults and we do not receive any Medicare rebates or Private Health payments when clients do not arrive for scheduled appointments. The client is also unable to claim their failed to attend sessions through Medicare or Private Health services.

• Payment of sessions is required directly after the conclusion of that session and can be done so using the facilities provided at the place of service or by directly charging your credit card after consent to do so has been obtained through the Credit Card Authorisation Form. Rebates for the session can also be completed at your place of service, or online through our system PRODA, or by yourself through the Medicare app, or directly with your Private Health care fund. Self Managed NDIS participants will be asked to pay for their appointment at the conclusion of the session, however in some circumstances we understand this may not be possible (e.g. delay in claiming through NDIS portal) and an invoice will be sent for payment to be made within 7-days. NDIS plan managed participants have allocated a plan manager to pay their invoices and your invoice will be sent directly to your plan manager after your appointment or in the case of a late cancellation. It is the client's responsibility to inform Active Health Psychology of their allocated plan-manager and any changes to their NDIS plan that may impact service delivery.

• Please understand that we are committed to providing a high quality of care to you and/or your child and rely on the adherence to this policy in order to continue to provide support. If you have any questions please do not hesitate to ask your practitioner or one of our friendly administration officers.

• Clients are charged for any additional reporting and resource development that may be required and will be billed accordingly.

• Full payment of completed reports and resources must be received before the report or resource can be released.

• Active Health Psychology reserves the right to change our fees at any time without prior notice. 

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YOUR PRIVACY

 

Last updated: 03 October 2022

 

At Active Health Psychology, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

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INFORMATION WE COLLECT FROM YOU

 

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).

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You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

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HOW WE USE YOUR INFORMATION

 

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

 

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

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Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

 

Any information you choose to make publicly available, such as blog comments on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

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STORAGE AND SECURITY OF YOUR INFORMATION

 

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. .

 

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

 

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

 

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

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COOKIES AND PIXELS

 

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

 

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

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SHARING YOUR INFORMATION WITH THIRD PARTIES

 

We do not and will not sell or deal in Personal Data or any customer information.

 

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

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DISCLOSURE OF YOUR INFORMATION

 

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of , our customers or third parties.

 

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

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LINKS TO OTHER WEBSITES

 

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

 

CHANGE IN PRIVACY POLICY

 

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

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CONTACT US

 

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at operations@activehealthpsychology.com and we will respond within 48 hours.