FAQ's

Below you will find our most Frequently Asked Questions.

If you have a question that hasn't been asked, please feel free to get in touch with our friendly team. They are ready to help you!

When should you see a psychologist?

There are many reasons why people see psychologists. Some people see psychologists to deal with specific problems, such as anxiety or depression. Others see psychologists to deal with more general issues, such as stress or relationship difficulties. Some people see a psychologist to help them to achieve their potential in high performance environments. If you are struggling to cope with your thoughts, feelings or behaviours, it may be helpful to see a psychologist.
Why is it important to see a psychologist?

Psychologists are trained in the science of human behaviour and can provide evidence-based interventions to help people with a variety of difficulties. We work collaboratively with other health professionals to ensure that our clients receive the best possible care. We are committed to providing a high quality service that is accessible to all. If you would like to make an appointment to see a Townsville psychologist or Ingham Psychologist, please call us on 0435 954 202.
Why might therapy help me?

There are many reasons to attend therapy and receive support. Therapy can help you recognise what you're feeling and thinking, and how to accept or manage those feelings and thoughts in a healthy way. Therapeutic services offer a safe place to talk through challenges you may be facing and equip you with the life-long tools to handle future curve balls. Therapy can be beneficial to your own mental health as well as those around you.
What can I do to shake the nerves of new therapy?

Accept that its perfectly normal to be nervous or sceptical when trying something new, especially when talking about difficulties you may be facing. Know that it can be a relief to confide in someone who is bound to confidentiality, wants to help you achieve your goals and who cares about your wellbeing. Understand it can take time to build a relationship with your therapist and be honest with them about your concerns, it is okay to switch therapists if you feel it is not a good fit but give it some time to develop a relationship and understand the direction of the therapy for your goals.
Do you see children and teenage clients?

Yes we do! We love working with children and adolescents. Of course most of the time this also involves parental engagement which we love, welcome and believe is a massive part of providing holistic care.
Do you see adults clients?

Yes we do, however we understand our areas of strengths and limitations and do not see all adult referrals. The adult referrals that we have extensive experience in are predominantly in the areas of performance psychology, anxiety and depressive disorders as well as parenting support and intervention.
How do I prepare for my appointment?

Set goals or expectations of what you want to achieve out of therapy, don’t be worried if you are unsure of specifics, you can work on this with your therapist. Give yourself credit for taking that first step and seeking support and starting your journey to a healthier, happier you. Reserve some time on either side of your appointment to relax and reflect. Understand our payment options, clinic locations and appointment expectations.
What are my payment options?

We accept referrals from your GP or allied health practitioners however they are not required to begin support. Our payment options include: Mental Health Care Plans (Medicare rebates cover a portion of the fee) NDIS funded (Both plan and self-managed) Connect to Wellbeing Plans and standard sessions. Private Health Care Private paying clients
How do I stay engaged with my psychologist and treatments?

Pre-book recurring appointment times that will work for you and set a routine. Keep your attendance regular, this will keep you focused on your goals and maintain your relationship with your therapist. Come in with an open mind to try different styles of therapies, there is no “one size fits all”. Reflect on how your sessions are going and communicate this with your therapist. Participate in the exercises and activities during therapy and incorporate them into your everyday life.
What styles of therapy/assessments are available?

We offer the following: Cognitive Behavioural Therapy (CBT). Eye Movement Desensitisation and Reprocessing Therapy (EMDR). Acceptance and Commitment Therapy (ACT). Performance Psychology. Mindfulness. Play therapy. Active Counselling interventions. Neurodevelopmental disorder assessments. Cognitive Functioning assessments. Adaptive Behavioural Functioning assessments. Clinical Disorders assessments. Personality Assessments. Behavioural Assessments.
What is Active Counselling?

Active Counselling is a term we use which involves engaging in exercise alongside your Psychologist during your appointment. Not every person wants to sit in a room across from their Psychologist and in fact this can be a major barrier to some adults, children and adolescents. Our Psychologists are all passionate about sports and exercise and are always up to explore our beautiful surroundings during your appointment. For children and adolescents we love engaging in the planned interventions using a wide range of outdoor games and activities.
How long will I need therapy for?

Everyone’s journey looks a little different and the time it takes to achieve your goals are individual to you, unfortunately there is no set time frame or quick fix. We will work together to reach this point and once you feel you are well equipped with the tools you need to function through your life in a happy and healthy way.
What will the sessions look like for me?

Sessions will start by getting to know your therapist and building a relationship of trust and understanding. It will take time to get comfortable to talk about your goals and start working together to achieve them. You won’t be criticised or judged as you speak, and your conversations will be kept confidential. You might head outdoors for some active counselling, stay inside for some talk therapy or any of the other styles of therapy that may benefit you in this time.
How will I feel after my session?

Every session may leave you feeling a little different. Sometimes you can leave feeling light as a feather, having talked through, or worked through some of your concerns. Sometimes you may leave the session feeling tired or raw. These feeling is completely normal and just means your taking the time to recognise some of the struggles you may be facing and unload some of the energy you’ve been holding onto.

At Active Health Psychology, we are committed to providing a high quality service that is accessible to all.

We have a team of experienced and qualified psychologists who are registered with AHPRA. We offer a range of services to help children, adolescents and adults. We provide evidence-based interventions that are tailored to the individual needs of our clients. We work collaboratively with other health professionals to ensure that our clients receive the best possible care.

If you would like to make an appointment to see a Townsville psychologist or Ingham Psychologist, please call us on 0435 954 202.